Video Help for Your Computer

  • Windows Media Player must be installed:
    Please
    click here to download Microsoft Windows Media Player
  • Windows Media Player 7 or higher recommended:
    Please
    click here to download the latest version of Microsoft Windows Media Player.
  • Audio Problems
    If you are seeing video but not receiving audio, there are two possible causes for this.
    • Some computers cannot display video unless they are in 24- or 32-bit color mode. To see if you are in this mode, right-click on your desktop and choose 'Properties'. Then click the 'Settings' tab. There should be a box near the lower-right which says 'Color Quality'. From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected.
    • You may not have the required Windows Media 9 video codec installed. To fix this, click your 'Start' menu and then click 'Windows Update'. Go through the Windows Update process and it should suggest a new Windows Media Player or Windows Media Player Codec for you to install.
  • Connection Speed Issues: 
    LegalWebMedia recommends at least at 56K modem connection to properly view video files. Please see your system administrator to verify you have a proper connection speed.
  • Proxy Server Settings:
    Click on the video options inside your Windows Media Player. Verify that the "Do not use a Proxy Server" check box has been enabled.
  • Security Settings:
    Please verify with you system administrator that your network security settings are properly configured to receive streaming audio and video.
  • Video Codecs:
    To ensure the best experience in viewing LegalWebMedia video files, it is recommended to install the latest Windows Media Player codecs. To download the latest Window Media Player Codec please
    click here.